Telehealth FAQs

What if I need help with downloading the app or signing in?

OrthoSC offers IT support to patients at (843) 213-6143

What is telehealth?

Telehealth is the practice of using video conference and telecommunications technology, such as your smartphone or tablet, for a visit with your doctor.

How does telehealth work?

Your telehealth appointment is scheduled through your MyChart account. Click here for a complete list of what you will need prior to the date and time of your appointment.

What will I need for this visit?

To ensure that you connect with your physician, you will need the following:

• Smartphone or tablet that is used for teleconferencing
• High-speed internet connection (most cellular networks now qualify as well as home-based internet access)

On the day of your appointment, please make sure your device is sufficiently charged or plugged in; you can log in to your visit up to 10 minutes prior to the start time.

What is the cost of a telehealth appointment?

Telehealth visits cost the same as office visits and are a convenient alternative for some patients. Co-pays specific to your plan are accepted during the scheduling process.

Are prescriptions provided during a telehealth appointment?

Yes.

What if I am late for the appointment?

If patients connect more than 10 minutes late to their telehealth appointment, their appointment is canceled.

Can my child and/or teenager have a telehealth appointment?

Patients under the age of 18 must have an adult present during their telehealth appointment.